Absolutely! You can request the same cleaner for your recurring sessions. However, in the event that your regular cleaner is unavailable due to time off, we’ll provide the option to either reschedule or have a substitute cleaner complete your service.

We use quality control procedures, regular staff training, and encourage client feedback to ensure high standards.

Yes, we offer various promotions and discounts from time to time. Check our website or contact us to learn about current offers.

Tasks Covered:

• Kitchen: Clean the sink, countertops, cabinet fronts (both upper and lower), and stove top.
• All Rooms: Wipe down all visible surfaces.
• Floors: Sweep, mop, and vacuum all flooring.
• Bathroom: Deep clean of the toilet, shower, faucets, tub, and drain.
• Bedroom: Dust shelving, nightstands, bed frames, and make the bed neat.
• All Rooms: Clean all window sills.

Tasks Included:

• All services provided in a regular cleaning.
• Cleaning of baseboards.
• Polishing of light switches and door handles.
• Thorough dusting throughout all rooms.
• Polishing of backsplashes and faucet fixtures.
• Light organization in all rooms (detailed organization available as an add-on).
• An additional hour for extra attention to detail in high-focus areas.

• You are charged after the cleaning is completed.

Please note that our payment processor, Stripe, places a hold on your account 24 hours before the booking as a routine funds verification. However, the actual charge occurs only after the service is finished. This process ensures your reservation and protects against any unauthorized charges.

When you make a booking, we hold your spot in the cleaners calendar and we deny other customers from booking in those times, therefore cancellations can really affect a cleaners schedule. To reduce this, unfortunately, we do require a $40 cancellation fee for all customers.

If you’re not satisfied with the cleaning, please contact us within 24 hours and we will address the issue promptly.

If any damage occurs during the cleaning, please report it to us immediately. We are fully insured and will work with you to resolve the issue quickly and efficiently.

Yes, you can provide specific instructions or details about your cleaning preferences when you book your appointment. You can also update or add instructions through our app or by contacting our customer service team.